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Up to 50% OFF
Delivered DIRECT to your door
5 years guarantee
On all of our products
Up to 50% OFF
Delivered DIRECT to your door
5 years guarantee
On all of our products

Returns Policy

If, for any reason, you are not happy with your purchase you can return it to us and we will refund you the full amount you paid for the item. Unfortunately we cannot refund postage costs.

This guarantee does not include made to measure items.

Made to measure items are any item that have to be made specifically to your designated size. If you enter a size on site instead of selecting from the predefined options, then your item will be made to measure.

Returns must be made within 30 days of the purchase date and items must be unused and in their original packaging.

When we have received your returned items and checked them a refund will be authorised to you.

Please Note:

Returned items should be posted back to us or sent by carrier.

If you want us to arrange the collection and use our carriers there will be a charge of £14.95 per parcel (this is non-negotiable as this is the amount we are charged by the carriers).

Returns Procedure

Please contact us first to inform us of your intention to return any items. Please have your order number ready.

Please write your order number clearly on the package you are returning.

Finally, please post your item to our Returns Department at:

Poles Direct
Unit 2
Jubilee Way
Grange Moor
West Yorkshire

Place of registration: UK, Registration number: 04966706, VAT Registration Number 817 3168 28, Registered office: Unit 2 Jubilee Way, Grange Moor, Wakefield,West Yorkshire, WF4 4TD