Click on a question to see the answer.
How can I contact Poles Direct?
How do I know that my order has been placed?
How do I measure my windows?
Who do I contact if I need more information before I place an order?
How much does delivery cost?
Can you send me a catalogue?
What is your policy on damaged items?
I have received the wrong size items, what should I do?
I made a mistake with my measurements, what can I do?
I don't live on the UK mainland, is there an additional carriage charge?
Do you deliver to the Channel Islands? Is VAT charged on such orders?
Do you provide an installation service?
Do you have any branches/shops?
I still haven't received my order, what should I do?
Can I pay by Cheque?
How will I know if the item I ordered is in stock?
How do I know that my credit card details are secure?
How quickly will my order be despatched?
Can I have my order delivered to an address other than my home address?
What happens if my order does not arrive?
Losses, shortages and Damages