All our parcels are carefully delivered by one of a number of well known respected couriers. Some of our smaller parcels may also be delivered by the Royal Mail.
Upon despatch of your order, you will receive an email complete with your tracking details.
Deliveries are generally made between the hours of 8am and 6pm (except Sunday), however deliveries outside these times can take place during busy periods.
All deliveries require a signature. Should no one be available to accept the delivery, the courier will try a neighbour before returning your parcel to the local depot. Should both you and a neighbour be unavailable, some couriers may also choose to leave your parcel at your local Post Office (some size restrictions do apply) rather than returning the parcel to the local depot. Either way, you should be 'carded' by the courier explaining where you parcel is.
Should the first attempted delivery be unsuccessful, the courier should automatically come back the following working day and try again. Should this second attempt be unsuccessful, the parcel will usually be held at the local depot awaiting further instruction.
Please note, we are unable to deliver to BFPO addresses and PO Box addresses.
Premium Delivery Surcharges
Please note, the next day delivery option is not available on all products.
When 'next day' is selected and the order is placed before 12pm, the order should be delivered the following working day. If the order is placed after 12pm, the order will be shipped the following day and should be delivered the day after.
Next day delivery and Saturday delivery services are available to all UK addresses with the exception of those listed in the 'UK Exceptions' table above.
The estimated despatch time for every product is shown on the website in working days. Please be aware this is the estimated time to despatch and does not include the relevant delivery time.
All despatch times and delivery times listed on the website are estimated and not guaranteed.
Bank holidays and weekends are not classed as 'working days'.